Modelo de maturidade para Smart Cities: uma abordagem multicritério

Abstract

The concept of smart cities has gained great relevance over the past few years. Public managers have been planning investments to develop their cities into a Smart Cities. Some maturity models help managers to monitor the performance of urban indicators, however, these maturity models are not always able to meet their proposed objectives. In this sense, this work aimed to develop a maturity model that allows measuring the “smartness” of a city based on social and technological indicators. The methodological procedure of this study is based on a hybrid mathematical structure of the TOPSISc-Technique for Order Preference by Similarity to Ideal Solution method, for which a change in the Topsis method was necessary, unlike the original function of the method that is to rank the alternatives, here it was used to generate a synthetic indicator called Index Smart that indicates the maturity level of the Real City. For this change to be possible, the alternatives called Utopian City, Reference City and Limit City are fixed because they mark the maturity level smart of the Real City. As a result, the research defined the variables of the Maturity Model Smart Cities - MMSC through ISO’s 37153: 2017, 37120: 2018. The application of the mathematical structure allowed to identify the level of maturity of a Real City about its smartness utilizing the generated index Smart, in this study the city analyzed was London, it has a level of maturity 3, that is, it is considered a smart city that meets current needs.