Proposta de ações redutoras de anomalias por meio do plano de ação 5W1H

Abstract

Companies have realized that quality management must be inherent in the business environment. While some companies are still reluctant to apply the quality and mainly use the tools to analyze and reduce failures of processes. The quality tools are used to assist in the collection and analysis of data from a production process that needs improvement, is to reduce the occurrence of failures, or to apply a continuous improvement. You should use the resources the best way possible, eliminating unnecessary steps in production that do not add value to the product. In this context, this study aims to identify anomalies in the production process with the application of 5W1H in a food company in the region of Campos Gerais. Therefore a case study was done in a regional company that produces ices. In addition to the literature, data were collected through questionnaires given to the manager and the company's employees. The survey results demonstrate the need to adopt some improvement actions such as preventive maintenance to reduce and even eliminate, if possible, the flaws in the production process. Thus, we emphasize the importance of the application of quality tools in a production process. The 5W1H tool can facilitate the understanding of anomalies, showing the actions fixes that the company needs to adopt.