Práticas de gestão do conhecimento aplicadas no setor da construção civil

Abstract

In the context of a global Market economic, in which organizations easily obtain certain items previously considered exclusive such as raw materials and workforce, companies that are more market-ready are those whose assets are based primarily in technology and knowledge, which are hard to imitate. A survey conducted in 2015 demonstrates that although companies located in Paraná acknowledge the need for investments in innovation and knowledge management, approximately 35% of the companies do not possess organizational structures that allow knowledge and innovation. The construction sector, targeted by this study, is considered poorly developed technologically, partly due to its activity still being associated to manufacture. An approach over the knowledge management framework currently existing in the construction sector is therefore necessary, once identified the gaps in the literature and recent publications regarding the subject. The present dissertation seeks to identify the knowledge management practices that are systematically applied in a construction company located in the city of Ponta Grossa – PR, through a data gathering instrument that allows a mainly qualitative analysis of the necessary dimensions and practices used by the company. The survey shows that although the company meets the requirements for practicing knowledge management according to the literature, only one out of the 26 practices are currently being set up, while the other part either exists in a non-formal manner or doesn’t exist. The results open the way to future studies regarding the reasons the company has for not using them.