Proposta de ferramenta para relacionar os princípios da gestão da qualidade aos pilares da indústria 4.0: a influência da indústria 4.0 na área da qualidade

Abstract

With the globalization, quality management has come to be considered a competitive strategy. From the Fourth Industrial Revolution and the advent of Industry 4.0 characterized by connectivity and digitalisation technologies, quality management may change and possibly need to adapt to meet the new demands of the market. In this sense, the purpose of this article is to present a proposal for a tool for linking the principles of quality management that may be most influenced by the pillars of Industry 4.0. Without intending to exhaust the subject, this analysis intends to provide a theoretical basis on the subjects and to collaborate with researches that seek to relate benefits of the technologies of the industry 4.0 to the quality management. From the analysis performed, it was possible to verify the existence of a beneficial relationship between the pillars of Industry 4.0 and the principles of quality management. This research is identified as a bibliographical review, since a study was carried out regarding the concepts related to quality management and its principles, Industry 4.0 and its pillars, and its nature is considered a basic research with no practical application foreseen.