A motivação como forma de aprimoramento e melhoria dos resultados nos Correios

Abstract

This paper presents an approach on the applicability of motivational tools in public administration as a way of improving results and performance, and aimed to analyze the motivation, of the Postal employees, resulting from actions taken by the company after the application of organizational climate survey. Was used as a methodology research in library collections, as well as material provided by the company. The results show that the motivational actions contributed positively to the development of financial and operational indicators of the company, also resulting in improved customer perception in relation to the post office.