Motivação na organização pública: um estudo de caso no setor de exportação dos Correios: São Paulo

Abstract

This work had as theme Motivation in Public Organization: a case study in the export sector of Correios - São Paulo in order to verify the factors that influence the motivation of the employees of the export sector Correios São Paulo (CTCI/SÃO PAULO/GMEXP) for this study was based on literature search identifying theories and motivational factors. This is an exploratory research, using quantitative and qualitative methods. The data was collected way questionnaire with closed questions considering the motivational factors, such as salaries, benefits, stability, relationship with colleagues and superiors, career, recognition, responsibility, participation in decisions, among others. Therefore, to address the real perception of the employees there was only an open question. Data analysis began with the assumption of the theory of Maslow's needs, facilitating categorization of motivational factors according to the primary needs, safety, esteem, social, and self-fulfillment. The results obtained allow us to say that the main motivational factor that needs investment for better motivation of employees is the infrastructure (conditions of work), then the wage increase factor. Whit this, it is concluded that employees care about the working conditions to effectively perform their tasks, and that is a factor that allows welfare to employees and improves the quality of service provided by the organization. However, we can not forget that motivation depends on individual variables (intrinsic) and organizational variables (extrinsic), must always take into account the reality of the organization, but also the needs of each employee characteristics. Finally, the study emphasizes the importance of more research and studies on motivation in the public organization, because motivated employees with the services rendered to the population tend to have more quality, efficiency and effectiveness.