O desafio do controle de estoque, armazenagem e distribuição de material de consumo no serviço público federal: um estudo na gerência executiva do INSS em Osasco

Abstract

The present study aimed to analyze the procurement process, the material consumption in Executive Management from the INSS Osasco, verify the methods of management of consumables and inventory control, knowing the form of the acquisition of materials at the institute, meet the way of distributing materials and identify how the storage of materials does. Searching through case study with qualitative research in specialized books, scientific articles, specialized websites, the Executive Management itself INSS Osasco. To both describe and show how to purchase consumables in public service and how is the inventory anagement and material management in government agencies. The methodology used for the analysis was the literature and semi-structured interviews, where those responsible for the administration of material Management Osasco and managers of the service units of the INSS, responded by assigning values from one to ten to affirmative developed which, aimed at verifying the expectations of the submitters, as the quality of materials and service, fast response, reliability and effectiveness of the operation. Based on the research and literature, it was possible to study how the acquisition in the public sector and understand its rules and limitations, including the institution studied. Now the interview answered by officers and managers was possible to measure the degree of satisfaction with the system. Finally this study took care to point out the positives and negatives found in the supply chain of consumables in Executive Management in Osasco and pointing out ways in order to find improvements in the process of acquisition, storage and distribution of consumables.