Análise e criação de um processo de priorização de tarefas em uma fábrica de desenvolvimento de software de uma instituição militar

Abstract

The management of the large volume of information and your knowledge and communication between stakeholders is a challenge for companies. This management and communication impact in decision-making and prioritization of business activities for the goal achievement. This study aims to analyze the factors that compose the activity management in a software factory of a military institution and create a new process of prioritization of these activities. The research was conducted from a literature review focused on public management and the characteristics that influence the internal communication of the corporate environment. The empirical part of this study includes nine interviews with managers who work in the analyzed software factory. As a result of this exploratory study was created and proposed a new internal communication process used to replace the current model. This new process is being used and evaluated by the teams involved in the chosen process.