Controle de qualidade: diagnóstico em uma empresa da construção civil segundo requisitos do PBQP-H

Abstract

Increased competitiveness in civil construction has been stimulating the development of quality in construction companies. In view of this, it’s necessary to improve the traditional process model, resulting in the revision of management structures and the adaptation of quality concepts by the management and organization of production in companies. This characterizes quality control. However, the consolidation of quality becomes a major challenge for the reality of the construction sector, since it has characteristics that impose difficulties to this transposition. As a result, many companies fail to seek the implementation of a quality method. In this context, the present work aims to identify the importance given to the quality control during the productive processes of a construction company through a diagnosis of its management system, demonstrating from the evaluation of the requirements of the level D of PBQP-H the possibility of the company joining the program. For this, a case study was conducted through structured interviews applied to management and company employees, direct observations in the works and documentary analysis of records in order to formulate possible evaluation guidelines of comparison with the general requirements of PBQP-H. It was verified that the company doesn’t follow any quality control program, but meets a number of requirements of the analyzed level, it presents effective control records only in the financial and procurement sector. There is the application of equipment, material verification, verification of services, service instructions, printed projects and construction journals, however the filling of these isn’t done continuously. As for training, all necessary to comply with safety standards are performed. The technical director of the company stated that it’s impracticable to impose any change in quality management with the current situation of the company and highlighted the bureaucracy of the programs and the resistance of employees as main difficulties in implementing the idea, confirming the low adhesion of construction companies to PBQP-H.