A importância do treinamento como processo de profissionalização dos servidores públicos administrativos da Secretaria Municipal de Assistência Social do Município de Telêmaco Borba

Abstract

This paper aims to analyze the benefits that professional training training can generate for the administrative employees of the Municipal Social Assistance Department of the municipality of Telêmaco Borba, in order to identify the main points that generate doubts in the servers during their routines. In this sense, the proposal is to analyze and propose improvements for the area of server training. For this, it was necessary bibliographic studies on the definition and meaning of professional training for organizations, their emergence, the concept of training as a strategy within one and the positive points when choosing to develop training in the public environment. It is known that public servants are often seen as people who work poorly, with little agility and efficiency. To further enrich the results, a survey of training needs was applied to identify the level of satisfaction of the servers with their area of action and to identify the main problems that hinder the performance of the administrative servers of the Municipal Social Welfare Department, verifying that As for the quality of the work, 47% of the servers make mistakes frequently, and as for the training requirement, 53% of the servers perform their work, but they do not understand the reason for certain details that they perform. Based on the results, a training was developed to improve the performance of each professional in the work environment, as well as motivate them to make their work more efficient and productive so that they develop their potential and work collectively, thus overcoming their difficulties and exchanging experiences. With the general panorama of the sector, knowledge about training and with the contents studied during the specialization, it was possible to suggest improvements.