A comunicação como fator de risco na gestão de mudanças em um ambiente multicultural

Abstract

This paper discusses the interaction between the Information Technology area and the Change Management, identifying potential risk factors which contribute to the incidents as a result of the Network & Telecom infrastructure maintenances within a multicultural organization, and how the knowledge of Change Management associated with People’s Management can be used to minimize problems, reduce defects and avoid services stopping. The analysis of available literature, and publications in electronic the Internet websites served as base for determining the qualitative and applied research. The study provided the understanding and solidification of knowledge about the topic, and as a result, we met some factors that contribute to incidents. Minimizing the occurrence of these factors with a good Change Management also means reducing financial losses within the organization.