Implantação de grupos de gerenciamento de infraestrutura de TI - estudo de caso

Abstract

The companies nowadays have had difficult to manage the technologies and software available.The frequently new tools versions and systems update have created difficult to management of IT infrastructure and applications by the companies. The organizations have difficulty to know what system will meet the needs, know when the applications suite should be updated and what hardware support the new version of application. The large structure where there are different versions of applications and hardware can cause extras costs. The companies have been concerned howto have an efficient IT through the system reuse, standardization of infrastructure and cost control. The objective of study is understand how a large company has created a Working Group to management the IT solutions in the organization. Understand the reasons that led to the group creation, the purpose and methodology of work this group.