Uso da tecnologia da informação e comunicação – TIC - pela administração pública: o caso da inspetoria de fiscalização da delegacia regional da receita estadual de Maringá

Abstract

The Information and Communication Technologies (ICTs) have become a necessary modernizing tool for public administration. Its use has improved the efficiency and quality in the provision of public services, ensuring greater transparency and clarity of data. Given this reality, the present work has the objective to identify the impacts caused by the process of change generated by the use of ICT in Public Administration. A case study in the Supervision section of the Regional Department of Revenue of Maringa was done, comparing the fulfillment before and after the introduction of the new technologies. The study points out the difficulties found in using these technologies and the advantages derived from its use: modification of procedures and work routines, presentation of more accurate and timely results. From the data analysis, it was found the interviewees’ individual needs in IT preparatory courses. This information is extremely important for future works in the introduction of ICTs in various spheres of Public Administration.