Competitividade empresarial e gestão do conhecimento: um estudo de caso de empresa do setor de tecnologia da informação e comunicação (TIC), sobre contribuições de capacitação e treinamento para o alinhamento estratégico

Abstract

Competitiveness has become increasingly intense among companies worldwide. Rapid advances in technology have increasingly provided options for improved communication, data control, and information for knowledge generation and learning, which is strategic for organizations. Aligning Information and Communication Technology (ICT) resources with capacity building and training enables gains in relation to business sustainability, in aspects that can differentiate companies in a positive way in front of the competition. Establishing the relationship between competitive strategy and knowledge management through a proposal of capacity building and training in an IT company. By building and maintaining knowledge, it may help the company to reduce costs with support, electronic component logistics and legal processes, and reducing customer complaints, and applying teams’ time and effort to activities that provide continuous improvement.