Proposta de implantação de melhorias nos processos de recebimento e expedição de bebidas: estudo de caso de uma indústria de bebidas do Paraná

Abstract

An established logistics organization is essential for the sustainability of the other areas inside a company. Every department depends directly or indirectly from logistics structure to deliver, receive and moving products, starting from the transportation of raw material to delivery to clients. The challenge in logistics is getting bigger due to new laws that are written and make the job even more complex to enterprises that need to maintain a competitive cost of its products and services and to be able to survive in the market. The problems with vehicle flow inside the enterprises has been on of the great reasons for increasing the sales price of products, because of great difficulty faced by organizations, from hiring and keeping qualified employees to maintaining an adequate service level to internal and external clients. The main objective of this sudy is to analyze the major reasons for problems with expedition and reception flows on a beverage industry of Paraná and also to propose some improvements to the logistics operation, avoiding cost increases with transportation. The methodology applied was the research for information on the company’s database system and through interviews with the reponsibles for each operation involving expedition and reception flows, this study is qualified as an action research due to the improvements that were implemented during the course of this study. The main results of this work were the identification of the current scenario of the company’s logistics operation, implementation of controls to measure and track important steps of the operation and therefore reducing the time for loading and unloading vehicles.