Análise de gestão da internalização da equipe de manutenção, numa empresa que gerencia pequenas centrais hidroelétricas

Abstract

The big change experienced by the electricity sector in the country during the period (1998 - 2002) introduced several private companies in an environment that was once dominated by the public sector. For the most part, they do not have enough staff to perform maintenance and thus outsource services with the use of specialized companies. The use of outsourced labor to end an activity can generate problems such as: business risk, and worse quality management. It was chosen a company from Curitiba to conduct a case study and a deeper analysis of these characteristics. The research began with an analysis and description of the entire scope of maintenance in a Small Hydropower Plant to facilitate the understanding of the advantages and disadvantages of outsourcing. Furthermore it has been proposed and studied company for an alternative to internalize the maintenance team. The work shows that there is a small cost savings by opting for alternative internalized, but it can be concluded that the greatest benefits for the company to internalize maintenance are intangible, including: acquisition of know-how, keep the primary process of the organization and better management and administration.