Diseño del sistema de gestión de calidad para el taller eléctrico de la central hidroeléctrica de Itaipu

Abstract

The following study made it possible to implement a Quality Management System based on ISO 9001:2015 for the Electrical Workshop of the Hydroelectric Plant "ITAIPU BINATIONAL"; the importance of research to establish and ensure the planning, implementation, monitoring, evaluation and continuous improvement of all activities inherent to the repair of electrical equipment, making the most of every one of the available resources and deliver higher quality in the service. For the achievement of the objectives, research was applied, descriptive and field, which made it possible to gather the information necessary to make an initial diagnosis to determine the gap in compliance with the requirements of ISO 9001:2015.Subsequently, we proceeded to analyze, adapt and design the work processes and the main elements of the Quality Management System, defined the basic documentation system for the implementation of the activities of the Workshop, were designed management indicators to assess the performance of the same and a proposal for adaptation of the lay out of the facility.