Mitigação dos riscos da terceirização

Abstract

In the corporate world the outsourcing process is part of management options when it comes to adjust the load of industrial activities within the company. The purpose of this paper is to illustrate the main considerations of the outsourcing process that should be considered for the elaboration of the scope of work and other particularities of the activities such as contracting mode, performance indicators, regulatory compliance, professional qualification, Productivity, among others. In this monograph the SWOT matrix, desktop management tool widely used meaning Strength (S-Strengths), Weaknesses (W-Weaknesses), opportunities (O – Opportunities) and threats (T-Threats), was used to understand the expectations of the internal client to the process of contract renewal for the provision of services in a large automotive industry in the region of Paraná.