Estruturação do processo de lições aprendidas na gestão de projetos de uma organização de grande porte pertencente a indústria de petróleo e gás

Abstract

There is a growing need for knowledge management in organizations due to the high competitiveness, the fast pace of change, the demand for new products and services and the need for fast deliveries with shorter time and higher quality. Knowledge management involves the lessons learned process, which is important for thedevelopment of any project, regardless of its nature, since it is a continuous improvement tool recommended in the main guidelines of project management. The main function of this guideline is avoiding the loss of knowledge produced by the team involved in the project execution and to allow the actions that have taken place to be repeated in projects. Although recommended, there are still few organizations that have a structured process for applying the lessons learned. Therefore, the objective of this study was to structure the lessons learned process for project management of a large organization owned by the oil and gas industry. The case study was carried out with quantitative analytical approach, being conducted by the Exploratory, Deductive and Applied Research typology. In addition, the structured process used common tools, Microsoft Forms and Excel, which allows any organization to replicate the process. In this term paper, the process was applied in five projects and the results obtained were evaluated. At the end of the research, based on the obtained results, recommendations were made to improve the structured process.