Aplicação de gráfico de controle NP para análise da gestão da qualidade do atendimento cirúrgico em um hospital público do interior de São Paulo

Abstract

This work aims to apply NP Control Chart in managing the surgical care’s quality in a public hospital of São Paulo’s countryside. Through interviews, questionnaire and survey data, the application of control charts will seek to control the delays found in hospital surgical procedures among many structures that make up the health services, public hospitals are the local and regional centers which have higher demand for treatments, procedures, and emergencies related to any disease. Among the different forms of public management and services, one of the exit strategies for theservice process problems is the use of quality tools. The effective use and implementation of these mechanisms can bring, as in addition to improving the service’s quality, such as retention costs unknowingly spent among the numerous processes that run daily. Among those mechanisms the statistical process control through NP control charts indicates the adversity of 6 points within cirurgical processes studed. In this survey it is possible to identify 3 key points that influence the sample variation from the specification of the hospital.That is, with this mechanism is possible to infer suggestions for improvement of both the process and the management of hospital services.