Proposta de implantação da gestão por processos (BPM) em uma organização de pequeno porte na cidade de Campinas (SP)

Abstract

Currently, the organizations need to adapt quickly to continue attending its demand without losing for the competition. For this, it is necessary to keep the organizational structure organized and especially understand how its processes occur, however the understanding of the processes needs to be analyzed and for this purpose there are methodologies, like BPM that help make it possible. BPM methodology consists of the continuous improvement of the organizational processes through analyzing, defining, executing and monitoring them. In face of this context, this senior research project aims to propose an implantation model of the management through processes for a small organization. The study is initiated with a bibliographical revision where the basic concepts for the understanding of the BPM methodology are explained, the methodology itself is presented and some of the possible cycles of implantation. Later the methodology used in this work is explained and is finalized with the results and discussions obtained through the application of the methodology in a small organization. The refore, obtaining as a result an initial cycle for implantation of BPM methodology in the small business company in the city of Campinas (SP) in addition to suggestions for improvements in its managerial process.