Proposta de melhorias com ferramentas lean healthcare em uma clínica de atendimento odontológico

Abstract

Frequently, the health care system is the target of criticism by the population that uses it. Lack of focus on the customer generates waste in the system. The methodology of lean production in the health area aims at adding value to the patient and eliminating these wastes. The present paper presents a proposal to implement improvements in a dental care clinic with the implementation of lean healthcare tools in order to improve the operation of the processes in the care provided. These improvements were proposed based on references of relevance to the study, analysis of existing lean healthcare tool implementations, identification of wastes in the system, and analysis and selection of lean tools and actions that had better application viability in the field under study. As results of the applications were found the improvement in customer service with trained employees, organized stocks and with easy management and control and receipt of dental prosthetic works with a standardized and efficient process. Through this case study it is stated that tools and actions linked to lean healthcare can improve processes, increase efficiency and improve customer service of healthcare systems.