Estudo de caso de viabilidade de implantação de sistema de telefonia VoIP com Asterisk na Universidade Tecnológica Federal do Paraná - câmpus Toledo

Abstract

Voice over Internet Protocol (VoIP) is a technology that has been widely adopted and used, especially in corporate environments for the modernization or expansion of conventional telephone networks, by providing a potential cost reduction and for being easily scalable. The Federal Technological University of Paraná (UTFPR) Campus Toledo is operating a standard telephone switching system, since the year of 2007. The aim of this work is to conduct a case study on the process of migrating the UTFPR current telephony system to VoIP technology, with the assessment of the current structure and the necessary structure for the implementation of the change, as well as practice tests in the laboratory. The current University’s telephone system no longer supports its demand and cannot be expanded due to lack of expansion boards and the fact that the central office has no more space for adding new boards. A pilot project of a VoIP server with the open source Asterisk framework was configured and experienced by users. The study shows that UTFPR’s network infrastructure supports the deployment of the technology, replacing the university’s current telephone system.