Proposta de melhorias no sistema de gestão da qualidade: um estudo de caso em uma empresa de montagem de placas eletrônicas

Abstract

This undergraduate project presents concepts related to quality management using its respective tools. Based on literature review, are presented concepts evolution related to quality management over the last decades, addressing its essential principles, relevance of using a quality management system based on quality standards in conjunction with the ideology involved by PDCA cycle and, definitions and exemplifications about main quality tools used on development of continuous improvement activities. On this context, this study proposes the development of a procedure for detection and correction of nonconformities at a production process of an electronic plate assembly company using quality concepts and tools. The study results include, detection of nonconformities at the analyzed process, identification of root causes linked to identified nonconformities, and action plans proposed to act on root causes raised. Thus, it is plausible to denote that the use of concepts, tools and procedures introduced on this paper can help to verify quality problems in products and processes at industrial sphere.