Análise dos índices de qualidade e eficiência de uma concessionária de energia elétrica

Abstract

Searching continuously for the improvement of the quality of electrical energy delivered to the consumers, intermittent supply and with prolonged interruptions cannot be admitted by the concessionaries. Therefore, a ceaseless supply is the most important condition to quality of electric power. Evaluating the indicators presents the length and the frequency of the disruptions on the electricity supply such as the estimative of continuity. A regulatory agency has the responsibility of determining procedures of acceptable levels of quality of service provided by the country’s electric power concessionaires. Also, it is responsible for the continuously supply of electric energy for the social welfare and economic development of a region. Thee quality of electric energy supply is regulated by the National Electric Energy Agency - Aneel, based on indexes of continuity of duration and frequency of interruptions. This agency determines indicators and penalties for non-compliance of them. This paper aims to present the performance and the management of the electric power concessionaires both related to the quality indexes. It is considered the possible influence generated by indexes on actions taken by the concessionaires and the improvements applied to the distribution system linked to the quality indices. In order to develop an evaluation, a qualitative approach will be carried out. It will be based on the norms and resolutions established by the regulatory agencies. From the data obtained in those documents, it has been conducted interviews carried with concession employees. Besides that, the documents were used to ascertain the calculation method to the indicators applied by the company and the results were compared with another concessionaire.