Diagnóstico das ferramentas da qualidade em oficina mecânica

Abstract

The industrial revolution changed the way companies used to work. It started the large-scale production system, which demanded for specialized workers, equipment, feedstock and more. The quality always has been related to the production of goods and services since the past times, that means industries look for progress in every sector they work/produce, aiming a better performance such as cost reduction, improving quality inside the work environment and customer satisfaction. This present work aims to show how some of the seven classic quality tools, combined with use of flowcharts and 5S are important for a company which wants to become reference in terms of competitivity and quality. The PDCA cycle explained in this work shows how any company can develop itself in an organizational level, solving most types of its problems through the PDCA methodology. The companies studied work in the car service sector and, through the development of this research, will be able to implement improvements into its productive processes as well as make a comparative analysis between the results. These techniques will be able to represent the decrease of process failure, seeking for a better efficiency and profit improvement.